A study of undue pain and surfing: using hierarchical criteria to assess website quality Export

@article{citeulike:3404487, abstract = {In studies of web-based consumer health information, scant attention has been paid to the selective development of differential methodologies for website quality evaluation, or to selective grouping and analysis of specific `domains of uncertainty' in healthcare. Our objective is to introduce a more refined model for website evaluation, and illustrate its application using assessment of websites within an area of ongoing medical uncertainty, back pain. In this exploratory technology assessment, we suggest a model for assessing these `domains of uncertainty' within healthcare, using qualitative assessment of websites and hierarchical concepts. Using such a hierarchy of quality criteria, we review medical information provided by the most frequently accessed websites related to back pain. Websites are evaluated using standardized criteria, with results rated from the viewpoint of the consumer. Results show that standardization of quality rating across subjective content, and between commercial and niche search results, can provide a consumer-friendly dimension to health information. 10.1177/1081180X08092827}, author = {Lorence, Daniel and Abraham, Joanna}, citeulike-article-id = {3404487}, citeulike-linkout-0 = {http://dx.doi.org/10.1177/1081180X08092827}, citeulike-linkout-1 = {http://jhi.sagepub.com/cgi/content/abstract/14/3/155}, citeulike-linkout-2 = {http://view.ncbi.nlm.nih.gov/pubmed/18775823}, citeulike-linkout-3 = {http://www.hubmed.org/display.cgi?uids=18775823}, day = {1}, doi = {10.1177/1081180X08092827}, journal = {HEALTH INFORMATICS J}, keywords = {evaluation, quality, searches, web}, month = {September}, number = {3}, pages = {155--173}, posted-at = {2008-10-14 14:12:24}, priority = {4}, title = {A study of undue pain and surfing: using hierarchical criteria to assess website quality}, url = {http://dx.doi.org/10.1177/1081180X08092827}, volume = {14}, year = {2008} }

TY - JOUR ID - citeulike:3404487 L3 - citeulike-article-id:3404487 N2 - In studies of web-based consumer health information, scant attention has been paid to the selective development of differential methodologies for website quality evaluation, or to selective grouping and analysis of specific `domains of uncertainty' in healthcare. Our objective is to introduce a more refined model for website evaluation, and illustrate its application using assessment of websites within an area of ongoing medical uncertainty, back pain. In this exploratory technology assessment, we suggest a model for assessing these `domains of uncertainty' within healthcare, using qualitative assessment of websites and hierarchical concepts. Using such a hierarchy of quality criteria, we review medical information provided by the most frequently accessed websites related to back pain. Websites are evaluated using standardized criteria, with results rated from the viewpoint of the consumer. Results show that standardization of quality rating across subjective content, and between commercial and niche search results, can provide a consumer-friendly dimension to health information. 10.1177/1081180X08092827 IS - 3 JF - HEALTH INFORMATICS J EP - 173 TI - A study of undue pain and surfing: using hierarchical criteria to assess website quality VL - 14 SP - 155 KW - evaluation KW - quality KW - searches KW - web AU - Lorence, Daniel AU - Abraham, Joanna PY - 2008/09/01/ UR - http://dx.doi.org/10.1177/1081180X08092827 ER -