ITIL -- Continual Service Improvement Export

@book{citeulike:2421054, abstract = {Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.}, author = {Spalding, George}, citeulike-article-id = {2421054}, citeulike-linkout-0 = {http://www.amazon.ca/exec/obidos/redirect?tag=citeulike09-20&path=ASIN/0113310498}, citeulike-linkout-1 = {http://www.amazon.de/exec/obidos/redirect?tag=citeulike01-21&path=ASIN/0113310498}, citeulike-linkout-2 = {http://www.amazon.fr/exec/obidos/redirect?tag=citeulike06-21&path=ASIN/0113310498}, citeulike-linkout-3 = {http://www.amazon.co.uk/exec/obidos/ASIN/0113310498/citeulike00-21}, citeulike-linkout-4 = {http://www.amazon.com/exec/obidos/redirect?tag=citeulike07-20&path=ASIN/0113310498}, citeulike-linkout-5 = {http://www.worldcat.org/isbn/0113310498}, citeulike-linkout-6 = {http://books.google.com/books?vid=ISBN0113310498}, citeulike-linkout-7 = {http://www.amazon.com/gp/search?keywords=0113310498&index=books&linkCode=qs}, citeulike-linkout-8 = {http://www.librarything.com/isbn/0113310498}, day = {31}, howpublished = {Part of the ITIL v3 core publications}, isbn = {0113310498}, keywords = {best\_practices, cont\_service\_impr, itil, official}, month = {May}, organization = {OGC}, posted-at = {2008-02-24 10:55:24}, priority = {0}, publisher = {TSO}, title = {ITIL -- Continual Service Improvement}, url = {http://www.amazon.com/exec/obidos/redirect?tag=citeulike07-20&path=ASIN/0113310498}, year = {2007} }

TY - BOOK ID - citeulike:2421054 L3 - citeulike-article-id:2421054 N2 - Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. SN - 0113310498 OR - OGC TI - ITIL -- Continual Service Improvement PB - TSO KW - best_practices KW - cont_service_impr KW - itil KW - official AU - Spalding, George PY - 2007/05/31/ UR - http://www.amazon.ca/exec/obidos/redirect?tag=citeulike09-20&path=ASIN/0113310498 ER -