ITIL -- Service Operation Export

@book{S:ITIL:v3:Service_Operation, abstract = {By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.}, author = {Cannon, David and Wheeldon, David}, citeulike-article-id = {2421057}, citeulike-linkout-0 = {http://www.amazon.ca/exec/obidos/redirect?tag=citeulike09-20&path=ASIN/0113310463}, citeulike-linkout-1 = {http://www.amazon.de/exec/obidos/redirect?tag=citeulike01-21&path=ASIN/0113310463}, citeulike-linkout-2 = {http://www.amazon.fr/exec/obidos/redirect?tag=citeulike06-21&path=ASIN/0113310463}, citeulike-linkout-3 = {http://www.amazon.jp/exec/obidos/ASIN/0113310463}, citeulike-linkout-4 = {http://www.amazon.co.uk/exec/obidos/ASIN/0113310463/citeulike00-21}, citeulike-linkout-5 = {http://www.amazon.com/exec/obidos/redirect?tag=citeulike07-20&path=ASIN/0113310463}, citeulike-linkout-6 = {http://www.worldcat.org/isbn/0113310463}, citeulike-linkout-7 = {http://books.google.com/books?vid=ISBN0113310463}, citeulike-linkout-8 = {http://www.amazon.com/gp/search?keywords=0113310463&index=books&linkCode=qs}, citeulike-linkout-9 = {http://www.librarything.com/isbn/0113310463}, day = {31}, howpublished = {Paperback}, isbn = {0113310463}, keywords = {best\_practices, itil, official, service\_operation}, month = {May}, organization = {OGC}, posted-at = {2008-02-24 10:56:35}, priority = {0}, publisher = {TSO}, title = {ITIL -- Service Operation}, url = {http://www.amazon.com/exec/obidos/redirect?tag=citeulike07-20&path=ASIN/0113310463}, year = {2007} }

TY - BOOK ID - S:ITIL:v3:Service_Operation L3 - citeulike-article-id:2421057 N2 - By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points. SN - 0113310463 OR - OGC TI - ITIL -- Service Operation PB - TSO KW - best_practices KW - itil KW - official KW - service_operation AU - Cannon, David AU - Wheeldon, David PY - 2007/05/31/ UR - http://www.amazon.ca/exec/obidos/redirect?tag=citeulike09-20&path=ASIN/0113310463 ER -