Restoring Service after an Unplanned IT Outage Export

@article{citeulike:2995983, abstract = {Results from a focus group as well as an empirical study suggest that incident managers use two distinct approaches when responding to unplanned outages in their organizations.}, author = {O'Callaghan, Katherine and Mariappanadar, Sugumar}, booktitle = {IT Professional}, citeulike-article-id = {2995983}, citeulike-linkout-0 = {http://dx.doi.org/10.1109/MITP.2008.56}, citeulike-linkout-1 = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4525541}, doi = {10.1109/MITP.2008.56}, journal = {IT Professional}, keywords = {itscm, service\_mgmt}, number = {3}, pages = {40--45}, posted-at = {2008-07-12 14:49:54}, priority = {0}, title = {Restoring Service after an Unplanned IT Outage}, url = {http://dx.doi.org/10.1109/MITP.2008.56}, volume = {10}, year = {2008} }

TY - JOUR ID - citeulike:2995983 L3 - citeulike-article-id:2995983 N2 - Results from a focus group as well as an empirical study suggest that incident managers use two distinct approaches when responding to unplanned outages in their organizations. IS - 3 JF - IT Professional EP - 45 TI - Restoring Service after an Unplanned IT Outage VL - 10 T2 - IT Professional SP - 40 KW - itscm KW - service_mgmt AU - O'Callaghan, Katherine AU - Mariappanadar, Sugumar PY - 2008/// UR - http://dx.doi.org/10.1109/MITP.2008.56 ER -