Search all the public and authenticated articles in CiteULike.
Enter a search phrase. You can also specify

a CiteULike article id (123456),

a DOI (doi:10.1234/12345678)

or a PubMed Id (pmid:12345678).

Click Help for advanced usage.

reinhardt's Hochstein:A [2 articles] Export Sort

Recent papers posted to reinhardt's library by the author Hochstein:A. You can also see everyone's Hochstein:A.

Hide details

Evaluation of service-oriented IT management in practice

In Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, Vol. 1 (2005), pp. 80-84.

by Axel Hochstein, Rudiger Zarnekow, Walter Brenner

posted to service_mgmt by reinhardt on 2008-06-07 12:36:59 as

ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice

In EEE '05: Proceedings of the 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05) on e-Technology, e-Commerce and e-Service (2005), pp. 704-710.

by Axel Hochstein, Rudiger Zarnekow, Walter Brenner

posted to itil service_mgmt by reinhardt on 2008-02-23 14:13:21 as

Note: You may cite this page as: http://www.citeulike.org/user/reinhardt/author/Hochstein:A

CiteULike organises scholarly (or academic) papers or literature and provides bibliographic (which means it makes bibliographies) for universities and higher education establishments. It helps undergraduates and postgraduates. People studying for PhDs or in postdoctoral (postdoc) positions. The service is similar in scope to EndNote or RefWorks or any other reference manager like BibTeX, but it is a social bookmarking service for scientists and humanities researchers.

Sort by:
Order:	Default Ascending Descending
Empty fields:	Default First Last

service_mgmt	33
itil	21
security	19
mobile	15
service_science	13
to_order	10
federated_db	9
design_science	7
demand_mgmt	6
best_practices	6
workflow	5
official	5
pricing	5
methodology	5
access_control	5
process_mgmt	5
decision_criteria	5
network_mgmt	5
authentication	4
biometrics	4
configuration_mgmt	4
usability	4
education	3
it_mgmt	3
audit	3
business_modeling	3
security_mgmt	3
godwin	3
strategy	3
service_level_agreements	2
privacy	2
architecture	2
portfolio_mgmt	2
soa	2
case_study	2
process_modeling	2
rbac	2
research_methods	2
standardisation	2
models	1
service_design	1
service_transition	1
smme	1
service_process	1
problem_mgmt	1
idef0	1
development	1
value	1
classic	1
change_mgmt	1
five_forces	1
cont_service_impr	1
access	1
metrics	1
to-fix	1
overview	1
compliance	1
passwords	1
maturity_models	1
challenges	1
reference_model	1
itscm	1
background	1
bpr	1
healthcare	1
call_management	1
trust	1
management	1
risk	1
design	1
quality_management	1
csf	1
service_strategy	1
andrew	1
porter	1
presence	1
governance	1
coordination	1
requirements	1
sox	1
service_operation	1

reinhardt's Hochstein:A [2 articles] Export Sort

reinhardt's tags