CiteULike: reinhardt's Orlikowski:WJ [1 article]

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service_mgmt	33
itil	21
security	19
mobile	15
service_science	13
to_order	10
federated_db	9
design_science	7
demand_mgmt	6
best_practices	6
workflow	5
official	5
pricing	5
methodology	5
access_control	5
process_mgmt	5
decision_criteria	5
network_mgmt	5
authentication	4
biometrics	4
configuration_mgmt	4
usability	4
education	3
it_mgmt	3
audit	3
business_modeling	3
security_mgmt	3
godwin	3
strategy	3
service_level_agreements	2
privacy	2
architecture	2
portfolio_mgmt	2
soa	2
case_study	2
process_modeling	2
rbac	2
research_methods	2
standardisation	2
models	1
service_design	1
service_transition	1
smme	1
service_process	1
problem_mgmt	1
idef0	1
development	1
value	1
classic	1
change_mgmt	1
five_forces	1
cont_service_impr	1
access	1
metrics	1
to-fix	1
overview	1
compliance	1
passwords	1
maturity_models	1
challenges	1
reference_model	1
itscm	1
background	1
bpr	1
healthcare	1
call_management	1
trust	1
management	1
risk	1
design	1
quality_management	1
csf	1
service_strategy	1
andrew	1
porter	1
presence	1
governance	1
coordination	1
requirements	1
sox	1
service_operation	1

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