reinhardt's library 157 articles Export

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	An Integrated Model for Demand-Output Management in Service Organisations: Implications for Future Research [My Copy] International Journal of Operations & Production Management, Vol. 11, No. 1. (1991), pp. 51-67. by Michael J. Showalter, Dennis J. White posted to demand_mgmt service_science by reinhardt on 2008-08-23 17:34:43 as
	Reflections on trusting trust [My Copy] Commun. ACM, Vol. 27, No. 8. (August 1984), pp. 761-763. by Ken Thompson posted to classic security trust by reinhardt on 2008-02-13 05:59:54 as along with 4 people and 1 group sachingarg pedagand muraken kingsunshine RAB LAB
	Manager's Self Assessments of Managerial Roles: The Influence of Hierarchical Level [My Copy] Journal of Management, Vol. 7, No. 1. (1 April 1981), pp. 43-52. by Joseph G. Paolillo posted to management by reinhardt on 2008-10-27 21:06:28 as
	Dynamic pricing by software agents [My Copy] Computer Networks, Vol. 32, No. 6. (30 May 2000), pp. 731-752. by Jeffrey O. Kephart, James E. Hanson, Amy R. Greenwald posted to pricing by reinhardt on 2008-08-29 15:43:07 as along with 1 person and 1 group jecollins TAC-SCM
	Bandwidth provisioning and pricing for networks with multiple classes of service [My Copy] Computer Networks In Internet Economics: Pricing and Policies, Vol. 46, No. 1. (16 September 2004), pp. 41-52. by Errin W. Fulp, Douglas S. Reeves posted to network_mgmt pricing service_science by reinhardt on 2008-08-29 15:39:28 as
	Service level agreements: An essential aspect of outsourcing [My Copy] The Service Industries Journal, Vol. 26, No. 4. (2006), pp. 381-395. by Nicholas Beaumont posted to service_level_agreements service_science by reinhardt on 2008-08-27 20:51:22 as
	The Impact of Demand Management on Service System Performance [My Copy] The Service Industries Journal, Vol. 8, No. 4. (1988), pp. 446-458. by David M. Rhyne posted to demand_mgmt service_science by reinhardt on 2008-08-23 16:25:25 as
	Federated database systems for managing distributed, heterogeneous, and autonomous databases [My Copy] ACM Comput. Surv., Vol. 22, No. 3. (September 1990), pp. 183-236. by Amit P. Sheth, James A. Larson posted to federated_db by reinhardt on 2008-08-08 12:18:49 as along with 5 people and 1 group nhoussos mercutio kistijantoro oscar fheintz onekin
	A federated architecture for information management [My Copy] ACM Trans. Inf. Syst., Vol. 3, No. 3. (July 1985), pp. 253-278. by Dennis Heimbigner, Dennis Mcleod posted to federated_db by reinhardt on 2008-08-08 12:14:06 as along with 3 people mxro fheintz msn
	Technologies for Business Driven IT Management [My Copy] In Extending Web Services Technologies: the Use of Multi-Agent Approaches (2004) by Vijay Machiraju, Claudio Bartolini, Fabio Casati edited by L. Cavedon, Z. Maamar, D. Martin, B. Benatallah posted to it_mgmt by reinhardt on 2008-07-12 16:42:09 as
	Dealing with Risk in Incident Management: An Application of High Reliability Theory [My Copy] System Sciences, 2006. HICSS '06. Proceedings of the 39th Annual Hawaii International Conference on In System Sciences, 2006. HICSS '06. Proceedings of the 39th Annual Hawaii International Conference on, Vol. 2 (2006), pp. 37c-37c. by G. Van Den Eede, B. Van de Walle, A. Rutkowski posted to no-tag by reinhardt on 2008-07-12 15:11:27 as
	Steps Toward a Science of Service Systems [My Copy] Computer In Computer, Vol. 40, No. 1. (2007), pp. 71-77. by Jim Spohrer, Paul P. Maglio, John Bailey, Daniel Gruhl posted to service_science by reinhardt on 2008-06-08 06:39:11 as along with 3 people asilva tempusbinder tsmura
	Secure business process management: a roadmap [My Copy] Availability, Reliability and Security, 2006. ARES 2006. The First International Conference on In Availability, Reliability and Security, 2006. ARES 2006. The First International Conference on (2006), 8 pp.. by T. Neubauer, M. Klemen, S. Biffl posted to maturity_models by reinhardt on 2008-05-21 10:03:27 as
	Organizational Impacts of Cyber Security Provisions: A Sociotechnical Framework [My Copy] System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on In System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on (2007), pp. 98-98. by Anthony Cresswell, Shahidul Hassan posted to security by reinhardt on 2008-05-18 12:19:38 as
	Automatic derivation of BPEL4WS from IDEF0 process models [My Copy] Software and Systems Modeling, Vol. 5, No. 2. (15 June 2006), pp. 208-218. by Bill Karakostas, Yannis Zorgios, Charalampos Alevizos posted to no-tag by reinhardt on 2008-05-18 12:19:00 as
	IT Autopilot: A flexible IT service management and delivery platform for small and medium business [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 609-624. by S. Mastrianni, D. F. Bantz, K. A. Beaty, et al.T. Chefalas, S. Jalan, G. Kar, A. Kochut, D. J. Lan, L. O'Connell, A. Sailer, G. Wang, Q. B. Wang, D. G. Shea posted to service_mgmt smme by reinhardt on 2008-05-17 09:49:56 as
	Prospects for simplifying ITSM-based management through self-managing resources [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 599-608. by D. M. Chess, J. E. Hanson, J. A. Pershing, S. R. White posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	Evolving standards for IT service management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 583-598. by M. W. Johnson, A. Hately, B. A. Miller, R. Orr posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	IT service management architecture and autonomic computing [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 565-582. by P. Brittenham, R. R. Cutlip, C. Draper, B. A. Miller, S. Choudhary, M. Perazolo posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	From a technology-oriented to a service-oriented approach to IT management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 549-564. by A. J. Keel, M. A. Orr, R. R. Hernandez, Patrocinio, J. Bouchard posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	Catalog-based service request management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 531-548. by H. Ludwig, J. Hogan, R. Jaluka, et al.D. Loewenstern, S. Kumaran, A. Gilbert, A. Roy, T. R. Nellutla, M. Surendra posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	Using a model-driven transformational approach and service-oriented architecture for service delivery management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 513-530. by S. Kumaran, P. Bishop, T. Chao, et al.P. Dhoolia, P. Jain, R. Jaluka, H. Ludwig, A. Moyer, A. Nigam posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	Integration of domain-specific IT processes and tools in IBM Service Management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 497-512. by N. Joshi, W. Riley, J. Schneider, Y. S. Tan posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	The process of building a Process Manager: Architecture and design patterns [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 479-496. by C. J. Paul posted to service_mgmt by reinhardt on 2008-05-17 09:49:55 as
	Integrated change and configuration management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 459-478. by C. Ward, V. Aggarwal, M. Buco, E. Olsson, S. Weinberger posted to change_mgmt configuration_mgmt service_mgmt by reinhardt on 2008-05-17 09:49:54 as
	A configuration management database architecture in support of IBM Service Management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 441-458. by H. Madduri, S. S. B. Shi, R. Baker, et al.N. Ayachitula, L. Shwartz, M. Surendra, C. Corley, M. Benantar, S. Patel posted to configuration_mgmt service_mgmt by reinhardt on 2008-05-17 09:49:54 as
	IBM Service Management architecture [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 423-440. by D. Lindquist, H. Madduri, C. J. Paul, B. Rajaraman posted to service_mgmt by reinhardt on 2008-05-17 09:49:54 as
	An integration model for organizing IT service management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 405-422. by J. Black, C. Draper, T. Lococo, F. Matar, C. Ward posted to service_mgmt by reinhardt on 2008-05-17 09:49:53 as
	Adding value to the IT organization with the Component Business Model [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 387-404. by M. Ernest, J. M. Nisavic posted to service_mgmt by reinhardt on 2008-05-17 09:49:53 as
	An overview of IBM Service Management [My Copy] IBM Systems Journal, Vol. 46, No. 3. (2007), pp. 375-386. by A. Ganek, K. Kloeckner posted to service_mgmt by reinhardt on 2008-05-17 09:49:53 as
	Design Science Research Methods and Patterns: Innovating Information and Communication Technology [My Copy] (30 October 2007) by Vijay K. Vaishnavi, William Kuechler posted to design_science methodology to_order by reinhardt on 2008-02-24 13:09:48 as along with 2 people qurizz jonathanbp
	Foundations of IT Service Management Based on ITIL® V3 (English version) [My Copy] (24 September 2007) by Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen edited by Jan van Bon posted to itil to_order service_mgmt by reinhardt on 2008-02-24 10:48:04 as along with 1 person dakeller
	Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners [My Copy] (20 September 2007) by Randy A. Steinberg posted to itil to_order service_mgmt by reinhardt on 2008-02-24 10:38:31 as
	Critical success factors for a customer relationship management strategy [My Copy] Information and Software Technology, Vol. 49, No. 8. (August 2007), pp. 913-945. by Luis E. Mendoza, Alejandro Marius, Maria Perez, Anna C. Griman posted to csf methodology by reinhardt on 2008-02-21 02:54:12 as along with 1 person and 1 group rubysmith ITC4001
	Developing a set of management needs for IS managers: a study of necessary managerial activities and skills [My Copy] Information & Management, Vol. 41, No. 4. (March 2004), pp. 413-429. by J. Wu posted to it_mgmt by reinhardt on 2008-10-27 20:42:56 as
	Demand management for telecommunications services [My Copy] Computer Networks, Vol. 51, No. 12. (22 August 2007), pp. 3507-3524. by Grigorios Zachariadis, Javier A. Barria posted to demand_mgmt by reinhardt on 2008-08-29 14:13:44 as
	Requirements for the Service Process Lifecycle [My Copy] In 9th Workshop on Business Process Modeling, Development and Support (BPMDS'08) - Business Process Life-Cycle:Design, Deployment, Operation & Evaluation (June 2008) by Rainer Schmidt posted to service_mgmt service_process by reinhardt on 2008-08-10 10:26:37 as
	Integration of heterogeneous geospatial data in a federated database [My Copy] ISPRS Journal of Photogrammetry and Remote Sensing In Theme Issue: Distributed Geoinformatics - From Sensors to Systems, Vol. 62, No. 5. (October 2007), pp. 328-346. by Matthias Butenuth, Guido Gösseln, Michael Tiedge, Christian Heipke, Udo Lipeck, Monika Sester posted to federated_db by reinhardt on 2008-08-08 11:51:29 as
	Services Science: A New Field for Today's Economy [My Copy] Computer In Computer, Vol. 39, No. 8. (2006), pp. 18-21. by L. D. Paulson posted to service_science by reinhardt on 2008-06-07 12:19:50 as
	American ITIL [My Copy] In SIGUCCS '07: Proceedings of the 35th annual ACM SIGUCCS conference on User services (2007), pp. 251-254. by Kelly Mclaughlin, Fred Damiano posted to itil service_mgmt by reinhardt on 2008-02-23 14:26:34 as
	An ITIL-based IT Service Management Model for Chinese Universities [My Copy] In SERA '07: Proceedings of the 5th ACIS International Conference on Software Engineering Research, Management & Applications (SERA 2007) (2007), pp. 493-497. by Wang Zhen, Zhang Xin-Yu posted to case_study itil service_mgmt by reinhardt on 2008-02-23 14:18:08 as
	ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice [My Copy] In EEE '05: Proceedings of the 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service (EEE'05) on e-Technology, e-Commerce and e-Service (2005), pp. 704-710. by Axel Hochstein, Rudiger Zarnekow, Walter Brenner posted to itil service_mgmt by reinhardt on 2008-02-23 14:13:21 as
	ITIL: the international repository of IT wisdom [My Copy] netWorker, Vol. 11, No. 4. (December 2007), pp. 9-11. by Lynn Greiner posted to itil service_mgmt by reinhardt on 2008-02-23 14:12:22 as
	A checklist for evaluating the software problem management model: a case study [My Copy] In SE'07: Proceedings of the 25th conference on IASTED International Multi-Conference (2007), pp. 7-12. by Marko Jäntti, Aki Miettinen, Kyösti Vähäkainu posted to itil service_mgmt problem_mgmt by reinhardt on 2008-02-23 14:11:33 as
	Information technology service management: an emerging area for academic research and pedagogical development [My Copy] In SIGMIS-CPR '07: Proceedings of the 2007 ACM SIGMIS CPR conference on 2007 computer personnel doctoral consortium and research conference (2007), pp. 46-52. by Stuart Galup, Jim J. Quan, Ronald Dattero, Sue Conger posted to itil service_mgmt by reinhardt on 2008-02-23 14:09:28 as along with 1 person gacjam
	Manangement if information security: Challenges and Research Directions [My Copy] Communications of the Association for Information Systems, Vol. 20 (2007), pp. 958-971. by Joobin Choobineh, Gurpreet Dhillon, Michael R. Grimaila, Jackie Rees posted to challenges security security_mgmt by reinhardt on 2008-02-23 09:24:05 as
	Generic provisioning of heterogeneous services--a close encounter with service profiles [My Copy] Computer Networks In Management of IT Services, Vol. 43, No. 1. (16 September 2003), pp. 43-57. by Alexander Clemm, Fong Shen, Victor Lee posted to network_mgmt by reinhardt on 2008-02-11 16:53:28 as
	Managing mobile [My Copy] Infosecurity Today, Vol. 3, No. 3. ( 2006), pp. 28-30. by Stephen Pritchard posted to mobile by reinhardt on 2008-02-01 12:51:18 as
	Mobile security risks: ever evolving [My Copy] Network Security, Vol. 2007, No. 8. (August 2007), pp. 19-20. by Bruce Potter posted to mobile security by reinhardt on 2008-02-01 12:49:48 as
	A coordination-theoretic investigation of the impact of electronic integration on logistics performance [My Copy] Information & Management, Vol. 45, No. 1. (January 2008), pp. 10-20. by Kee-Hung Lai, Christina W. Wong, T. C. E. Cheng posted to process_mgmt service_mgmt by reinhardt on 2008-02-01 12:14:58 as

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service_mgmt	33
itil	21
security	19
mobile	15
service_science	13
to_order	10
federated_db	9
design_science	7
best_practices	6
demand_mgmt	6
access_control	5
decision_criteria	5
methodology	5
network_mgmt	5
official	5
pricing	5
process_mgmt	5
workflow	5
authentication	4
biometrics	4
configuration_mgmt	4
usability	4
audit	3
business_modeling	3
education	3
godwin	3
it_mgmt	3
security_mgmt	3
strategy	3
architecture	2
case_study	2
portfolio_mgmt	2
privacy	2
process_modeling	2
rbac	2
research_methods	2
service_level_agreements	2
soa	2
standardisation	2
access	1
andrew	1
background	1
bpr	1
call_management	1
challenges	1
change_mgmt	1
classic	1
compliance	1
cont_service_impr	1
coordination	1
csf	1
design	1
development	1
five_forces	1
governance	1
healthcare	1
idef0	1
itscm	1
management	1
maturity_models	1
metrics	1
models	1
overview	1
passwords	1
porter	1
presence	1
problem_mgmt	1
quality_management	1
reference_model	1
requirements	1
risk	1
service_design	1
service_operation	1
service_process	1
service_strategy	1
service_transition	1
smme	1
sox	1
to-fix	1
trust	1
value	1

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