Citizen-centered e-government services: benefits, costs, and research needs Export

@inproceedings{9208, abstract = {The promise of E-Government (and its more recent spin-offs of E-Democracy, E-Participation, E-Procurement, and a range of other "E-'s") is to engage citizenry in government in a user-centered manner, but also to develop quality government services and delivery systems that are efficient and effective. User-centered E-Government suggests that governments will provide services and resources tailored to the actual service and resource needs of users, including citizens, residents, government employees, and others. Efficient and effective E-Government suggests that governments will gain economies of scale, reduce costs, and provide technology-enabled user services. The extent to which these goals of E-Government are mutually exclusive is an issue that requires additional study, particularly research that focuses on the relationship between citizen-centered E-Government services and the attainment of cost savings. A key issue is that citizencentered E-Government implies that governments know what citizens want from E-Government, want to meet citizen expectations and needs, and actively seek to discover what citizens want from E-Government. This paper presents a range of issues associated with the development and implementation of citizen-centered e-Government.}, author = {Bertot, John C. and Jaeger, Paul T. and Mcclure, Charles R.}, citeulike-article-id = {3300447}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1367832.1367858&coll=Portal&dl=ACM&type=series&idx=SERIES10714&part=series&WantType=Proceedings&title=AICPS&CFID=1208704&CFTOKEN=28794655}, isbn = {978-1-60558-099-9}, journal = {Proceedings of the 2008 international conference on Digital government research}, keywords = {citizen-centered, e-government, prosem}, number = {Montreal, Canada}, pages = {137--142}, posted-at = {2008-09-20 21:54:15}, priority = {2}, publisher = {Digital Government Society of North America}, title = {Citizen-centered e-government services: benefits, costs, and research needs}, url = {http://portal.acm.org/citation.cfm?id=1367832.1367858&coll=Portal&dl=ACM&type=series&idx=SERIES10714&part=series&WantType=Proceedings&title=AICPS&CFID=1208704&CFTOKEN=28794655}, year = {2008} }

TY - CONF ID - 9208 L3 - citeulike-article-id:3300447 N2 - The promise of E-Government (and its more recent spin-offs of E-Democracy, E-Participation, E-Procurement, and a range of other "E-'s") is to engage citizenry in government in a user-centered manner, but also to develop quality government services and delivery systems that are efficient and effective. User-centered E-Government suggests that governments will provide services and resources tailored to the actual service and resource needs of users, including citizens, residents, government employees, and others. Efficient and effective E-Government suggests that governments will gain economies of scale, reduce costs, and provide technology-enabled user services. The extent to which these goals of E-Government are mutually exclusive is an issue that requires additional study, particularly research that focuses on the relationship between citizen-centered E-Government services and the attainment of cost savings. A key issue is that citizencentered E-Government implies that governments know what citizens want from E-Government, want to meet citizen expectations and needs, and actively seek to discover what citizens want from E-Government. This paper presents a range of issues associated with the development and implementation of citizen-centered e-Government. IS - Montreal, Canada JF - Proceedings of the 2008 international conference on Digital government research SN - 978-1-60558-099-9 EP - 142 TI - Citizen-centered e-government services: benefits, costs, and research needs PB - Digital Government Society of North America SP - 137 KW - citizen-centered KW - e-government KW - prosem AU - Bertot, John AU - Jaeger, Paul AU - Mcclure, Charles PY - 2008/// UR - http://portal.acm.org/citation.cfm?id=1367832.1367858&coll=Portal&dl=ACM&type=series&idx=SERIES10714&part=series&WantType=Proceedings&title=AICPS&CFID=1208704&CFTOKEN=28794655 ER -