Individual differences and task-based user interface evaluation: a case study of pending tasks in email Export

@article{citeulike:260033, abstract = {This paper addresses issues raised by the ever-expanding role of email as a multi-faceted application that combines communication, collaboration, and task management. Individual differences analysis was used to contrast two email user interfaces in terms of their demands on users. The results of this analysis were then interpreted in terms of their implications for designing more inclusive interfaces that meet the needs of users with widely ranging abilities.The specific target of this research is the development of a new type of email message representation that makes pending tasks more visible. We describe a study that compared a new way of representing tasks in an email inbox, with a more standard representation (the Microsoft Outlook inbox). The study consisted of an experiment that examined how people with different levels of three specific cognitive capabilities (flexibility of closure, visual memory, and working memory) perform when using these representations. We then identified combinations of representation and task that are disadvantageous for people with low levels of the measured capabilities.}, author = {Gwizdka, Jacek and Chignell, Mark}, citeulike-article-id = {260033}, citeulike-linkout-0 = {http://dx.doi.org/10.1016/j.intcom.2004.04.008}, citeulike-linkout-1 = {http://www.sciencedirect.com/science/article/B6V0D-4CGNT97-1/2/78ec8efcc0bc6cf544586f093ff34573}, comment = {Study looking at how differences in cognitive ability affect usability of visual or text e-mail retrieval for pending tasks and appointments.}, doi = {10.1016/j.intcom.2004.04.008}, journal = {Interacting with Computers}, keywords = {cognitive, email, pim, tasks}, month = {August}, number = {4}, pages = {769--797}, posted-at = {2005-07-20 15:51:06}, priority = {0}, title = {Individual differences and task-based user interface evaluation: a case study of pending tasks in email}, url = {http://dx.doi.org/10.1016/j.intcom.2004.04.008}, volume = {16}, year = {2004} }

TY - JOUR ID - citeulike:260033 L3 - citeulike-article-id:260033 N2 - This paper addresses issues raised by the ever-expanding role of email as a multi-faceted application that combines communication, collaboration, and task management. Individual differences analysis was used to contrast two email user interfaces in terms of their demands on users. The results of this analysis were then interpreted in terms of their implications for designing more inclusive interfaces that meet the needs of users with widely ranging abilities.The specific target of this research is the development of a new type of email message representation that makes pending tasks more visible. We describe a study that compared a new way of representing tasks in an email inbox, with a more standard representation (the Microsoft Outlook inbox). The study consisted of an experiment that examined how people with different levels of three specific cognitive capabilities (flexibility of closure, visual memory, and working memory) perform when using these representations. We then identified combinations of representation and task that are disadvantageous for people with low levels of the measured capabilities. IS - 4 JF - Interacting with Computers EP - 797 TI - Individual differences and task-based user interface evaluation: a case study of pending tasks in email VL - 16 SP - 769 KW - cognitive KW - email KW - pim KW - tasks N1 - Study looking at how differences in cognitive ability affect usability of visual or text e-mail retrieval for pending tasks and appointments. AU - Gwizdka, Jacek AU - Chignell, Mark PY - 2004/08// UR - http://dx.doi.org/10.1016/j.intcom.2004.04.008 ER -