Modelling knowledge worker behaviour in business process studies Export

@article{RefWorks:16, abstract = {Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. ﾩ Emerald Group Publishing Limited.}, author = {Elliman, T. and Eatock, J. and Spencer, N.}, citeulike-article-id = {482027}, journal = {Journal of Enterprise Information Management}, keywords = {arbitration, business, information, officers, process, re-engineering, simulation, systems}, number = {1}, pages = {79--94}, posted-at = {2006-01-26 18:54:07}, priority = {2}, title = {Modelling knowledge worker behaviour in business process studies}, volume = {18}, year = {2005} }

TY - JOUR ID - RefWorks:16 L3 - citeulike-article-id:482027 N2 - Purpose - Aims to describe a successful use of simulated knowledge worker behaviour used in the developing online procedures and software for arbitration - the E-Arbitration-T project Design/methodology/approach - Presents four common factors - deadline, length of task, importance of customer, importance to business - that need to be incorporated within any business process model of knowledge worker behaviour. Findings - A richer model of knowledge worker behaviour is postulated and elements not necessary for the E-Arbitration-T model are identified. The knowledge worker's day was defined as being made up of Scheduled, On-demand and At-will tasks, only some of which may relate to the business process being modelled. A particular question that must be addressed in this extended model is how to model the choices knowledge workers make between competing at-will tasks. Originality/value - The two pieces of work reported here have generated a rich model of knowledge worker behaviour ready for application and refinement in further business process modelling studies. © Emerald Group Publishing Limited. IS - 1 JF - Journal of Enterprise Information Management EP - 94 TI - Modelling knowledge worker behaviour in business process studies VL - 18 SP - 79 KW - arbitration KW - business KW - information KW - officers KW - process KW - re-engineering KW - simulation KW - systems AU - Elliman, T AU - Eatock, J AU - Spencer, N PY - 2005/// ER -