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ICT Assimilation and SME Expansionby: Paul Matthews
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AbstractICT is acknowledged to play an important role in the growth of enterprises by contributing directly to profitability and by providing foundations for the evolution of operations from a micro to a medium level. A number of factors play a role in the successful deployment of ICT for growth and these form a complex system encompassing environmental, technical and human factors. This paper discusses the key variables and challenges facing organisations in harnessing ICT for growth, as evidenced in the literature and through a survey of SMEs. Some of the key system dynamics are proposed. The impact and shortfall of expansion-friendly ICT policies are presented.
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