Empathic agents to reduce user frustration: The effects of varying agent characteristics Export

@article{Hone2006, abstract = {There is now growing interest in the development of computer systems which respond to users' emotion and affect. We report three small-scale studies (with a total of 42 participants), which investigate the extent to which affective agents, using strategies derived from human–human interaction, can reduce user frustration within human–computer interaction. The results confirm the previous findings of Klein et al. [Klein, J., Moon, Y., Picard, R.W., 2002. This computer responds to user frustration: theory, design and results. Interacting with Computers 142, 119–140] that such interventions can be effective. We also obtained results that suggest that embodied agents can be more effective at reducing frustration than non-embodied agents, and that female embodied agents may be more effective than male embodied agents. These results are discussed in light of the existing research literature.}, author = {Hone, Kate}, citeulike-article-id = {1847253}, citeulike-linkout-0 = {http://dx.doi.org/10.1016/j.intcom.2005.05.003}, citeulike-linkout-1 = {http://linkinghub.elsevier.com/retrieve/pii/S0953543805000536}, citeulike-linkout-2 = {http://www.sciencedirect.com/science/article/B6V0D-4HYMY31-1/2/864fcf3747718339fb5fca325d852c45}, doi = {10.1016/j.intcom.2005.05.003}, issn = {09535438}, journal = {Interacting with Computers}, keywords = {affect, comforting, eca, emotion, frustration}, month = {March}, number = {2}, pages = {227--245}, posted-at = {2009-06-29 16:54:11}, priority = {0}, title = {Empathic agents to reduce user frustration: The effects of varying agent characteristics}, url = {http://dx.doi.org/10.1016/j.intcom.2005.05.003}, volume = {18}, year = {2006} }

TY - JOUR ID - Hone2006 L3 - citeulike-article-id:1847253 N2 - There is now growing interest in the development of computer systems which respond to users' emotion and affect. We report three small-scale studies (with a total of 42 participants), which investigate the extent to which affective agents, using strategies derived from human–human interaction, can reduce user frustration within human–computer interaction. The results confirm the previous findings of Klein et al. [Klein, J., Moon, Y., Picard, R.W., 2002. This computer responds to user frustration: theory, design and results. Interacting with Computers 142, 119–140] that such interventions can be effective. We also obtained results that suggest that embodied agents can be more effective at reducing frustration than non-embodied agents, and that female embodied agents may be more effective than male embodied agents. These results are discussed in light of the existing research literature. IS - 2 JF - Interacting with Computers SN - 09535438 EP - 245 TI - Empathic agents to reduce user frustration: The effects of varying agent characteristics VL - 18 SP - 227 KW - affect KW - comforting KW - eca KW - emotion KW - frustration AU - Hone, Kate PY - 2006/03// UR - http://dx.doi.org/10.1016/j.intcom.2005.05.003 ER -