Taking email to task: the design and evaluation of a task management centered email tool Export

@inproceedings{citeulike:4094, abstract = {Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users? evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with ?live? email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users.}, address = {New York, NY, USA}, author = {Bellotti, Victoria and Ducheneaut, Nicolas and Howard, Mark and Smith, Ian}, booktitle = {CHI '03: Proceedings of the SIGCHI conference on Human factors in computing systems}, citeulike-article-id = {4094}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=642672}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/642611.642672}, doi = {10.1145/642611.642672}, isbn = {1-58113-630-7}, keywords = {km}, location = {Ft. Lauderdale, Florida, USA}, pages = {345--352}, posted-at = {2004-12-17 06:39:09}, publisher = {ACM}, title = {Taking email to task: the design and evaluation of a task management centered email tool}, url = {http://dx.doi.org/10.1145/642611.642672}, year = {2003} }

TY - CONF ID - citeulike:4094 L3 - citeulike-article-id:4094 N2 - Email has come to play a central role in task management, yet email tool features have remained relatively static in recent years, lagging behind users? evolving practices. The Taskmaster system narrows this gap by recasting email as task management and embedding task-centric resources directly in the client. In this paper, we describe the field research that inspired Taskmaster and the principles behind its design. We then describe how user studies conducted with ?live? email data over a two-week period revealed the value of a task-centric approach to email system design and its potential benefits for overloaded users. CY - Ft. Lauderdale, Florida, USA SN - 1-58113-630-7 AD - New York, NY, USA EP - 352 TI - Taking email to task: the design and evaluation of a task management centered email tool PB - ACM T2 - CHI '03: Proceedings of the SIGCHI conference on Human factors in computing systems SP - 345 KW - km AU - Bellotti, Victoria AU - Ducheneaut, Nicolas AU - Howard, Mark AU - Smith, Ian PY - 2003/// UR - http://dx.doi.org/10.1145/642611.642672 ER -