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Beyond Workflow Management: Product-driven Case Handling Export

(2001)

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In the last decade, workflow technology has become one of the building blocks for realizing enterprise information systems. Unfortunately, the application of contemporary workflow management systems is limited to well-defined and wellcontrolled environments. In practice, workflow technology often fails because of limited flexibility. We advocate a paradigm shift to overcome this problem: Workflows should not be driven by pre-specified control-flows but by the products they generate. This paper...


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