Intermediary's information seeking, inquiring minds, and elicitation styles Export

@article{citeulike:181421, abstract = {The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions\&nbsp;-\&nbsp;linguistic forms, utterance purposes, and communicative functions\&nbsp;-\&nbsp;to determine whether indeed any dimension appeared consistently, to be called <IMG SRC="/giflibrary/12/ldquo.gif" BORDER="0">elicitation styles.<IMG SRC="/giflibrary/12/rdquo.gif" BORDER="0"> Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled, (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate <IMG SRC="/giflibrary/12/ldquo.gif" BORDER="0">inquiring minds.<IMG SRC="/giflibrary/12/rdquo.gif" BORDER="0"> An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions.}, author = {Wu, Mei-Mei and Liu, Ying-Hsang}, citeulike-article-id = {181421}, citeulike-linkout-0 = {http://dx.doi.org/10.1002/asi.10323}, citeulike-linkout-1 = {http://www3.interscience.wiley.com/cgi-bin/abstract/104547611/ABSTRACT}, day = {18}, doi = {10.1002/asi.10323}, issn = {1532-2890}, journal = {Journal of the American Society for Information Science and Technology}, keywords = {libraries, referenceinterview}, month = {July}, number = {12}, pages = {1117--1133}, posted-at = {2005-05-06 13:52:29}, priority = {3}, title = {Intermediary's information seeking, inquiring minds, and elicitation styles}, url = {http://dx.doi.org/10.1002/asi.10323}, volume = {54}, year = {2003} }

TY - JOUR ID - citeulike:181421 L3 - citeulike-article-id:181421 N2 - The current research explores how intermediaries seek information from patrons, in particular by analyzing intermediaries' elicitation utterances through three dimensions&nbsp;-&nbsp;linguistic forms, utterance purposes, and communicative functions&nbsp;-&nbsp;to determine whether indeed any dimension appeared consistently, to be called <IMG SRC="/giflibrary/12/ldquo.gif" BORDER="0">elicitation styles.<IMG SRC="/giflibrary/12/rdquo.gif" BORDER="0"> Five intermediaries from four academic libraries (three national university libraries, one private university library) and one research institute library participated in the study. Thirty patrons with 30 genuine search requests were recruited; thus, 30 patron/intermediary information retrieval interactions making a total of 30 encounters were collected. Video/audio data were taped. Dialogues between patron and intermediary were transcribed. Statistical analysis revealed three types of elicitation styles among the five intermediaries, labeled, (1) situationally oriented, (2) functionally oriented, and (3) stereotyped. This study seeks an explanation for different elicitation styles. Qualitative analysis was applied to investigate <IMG SRC="/giflibrary/12/ldquo.gif" BORDER="0">inquiring minds.<IMG SRC="/giflibrary/12/rdquo.gif" BORDER="0"> An inquiring mind is termed to represent a mentality or tendency that one elicits certain threads of questions influenced by professional beliefs, individual characteristics, tasks, goals, and interactional contexts in conversation. The results of qualitative analysis specified three modes of inquiring minds of the intermediaries, namely: (1) information problem detection, (2) query formulation process, and (3) database instructions. IS - 12 JF - Journal of the American Society for Information Science and Technology SN - 1532-2890 EP - 1133 TI - Intermediary's information seeking, inquiring minds, and elicitation styles VL - 54 SP - 1117 KW - libraries KW - referenceinterview AU - Wu, Mei-Mei AU - Liu, Ying-Hsang PY - 2003/07/18/ UR - http://dx.doi.org/10.1002/asi.10323 ER -