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The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents Export

Computer Supported Cooperative Work (CSCW), Vol. 12, No. 4. (1 December 2003), pp. 465-490.

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appropriation

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Appropriation is the process by which peopleadopt and adapt technologies, fitting them intotheir working practices. It is similar tocustomisation, but concerns the adoptionpatterns of technology and the transformationof practice at a deeper level. Understandingappropriation is a key problem for developinginteractive systems, since it critical to thesuccess of technology deployment. It is also animportant research issue, since appropriationlies at the intersection of workplace studiesand design.


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