Communication and Trust in Global Virtual Teams Export

@article{citeulike:2734377, abstract = {Abstract This paper explores the challenges of creating and maintaining trust in a global virtual team whose members transcend time, space, and culture. The challenges are highlighted by integrating recent literature on work teams, computer-mediated communication groups, cross-cultural communication, and interpersonal and organizational trust. To explore these challenges empirically, we report on a series of descriptive case studies on global virtual teams whose members were separated by location and culture, were challenged by a common collaborative project, and for whom the only economically and practically viable communication medium was asynchronous and synchronous computer-mediated communication. The results suggest that global virtual teams may experience a form of 'swift' trust but such trust appears to be very fragile and temporal. The study raises a number of issues to be explored and debated by future research. Pragmatically, the study describes communication behaviors that might facilitate trust in global virtual teams.}, author = {Jarvenpaa, Sirkka L. and Leidner, Dorothy E.}, citeulike-article-id = {2734377}, citeulike-linkout-0 = {http://www.blackwell-synergy.com/doi/abs/10.1111/j.1083-6101.1998.tb00080.x}, citeulike-linkout-1 = {http://dx.doi.org/10.1111/j.1083-6101.1998.tb00080.x}, doi = {10.1111/j.1083-6101.1998.tb00080.x}, journal = {Journal of Computer-Mediated Communication}, keywords = {chi, communication, consumer\_health\_informatics}, number = {4}, pages = {0}, posted-at = {2008-05-06 19:46:46}, priority = {2}, title = {Communication and Trust in Global Virtual Teams}, url = {http://dx.doi.org/10.1111/j.1083-6101.1998.tb00080.x}, volume = {3}, year = {1998} }

TY - JOUR ID - citeulike:2734377 L3 - citeulike-article-id:2734377 N2 - Abstract This paper explores the challenges of creating and maintaining trust in a global virtual team whose members transcend time, space, and culture. The challenges are highlighted by integrating recent literature on work teams, computer-mediated communication groups, cross-cultural communication, and interpersonal and organizational trust. To explore these challenges empirically, we report on a series of descriptive case studies on global virtual teams whose members were separated by location and culture, were challenged by a common collaborative project, and for whom the only economically and practically viable communication medium was asynchronous and synchronous computer-mediated communication. The results suggest that global virtual teams may experience a form of 'swift' trust but such trust appears to be very fragile and temporal. The study raises a number of issues to be explored and debated by future research. Pragmatically, the study describes communication behaviors that might facilitate trust in global virtual teams. IS - 4 JF - Journal of Computer-Mediated Communication EP - 0 TI - Communication and Trust in Global Virtual Teams VL - 3 SP - 0 KW - chi KW - communication KW - consumer_health_informatics AU - Jarvenpaa, Sirkka AU - Leidner, Dorothy PY - 1998/// UR - http://dx.doi.org/10.1111/j.1083-6101.1998.tb00080.x ER -