Biases in human estimation of interruptibility: effects and implications for practice Export

@inproceedings{citeulike:1298840, abstract = {People have developed a variety of conventions for negotiating face to face interruptions. The physical distribution of teams, however, together with the use of computer mediated communication and awareness systems, fundamentally alters what information is available to a person considering an interruption of a remote collaborator. This paper presents a detailed comparison between self-reports of interruptibility, collected from participants over extended periods in their actual work environment, and estimates of this interruptibility, provided by a second set of participants based on audio and video recordings. Our results identify activities and environmental cues that affect participants' ability to correctly estimate interruptibility. We show, for example, that a closed office door had a significant effect on observers' estimation of interruptibility, but did not have an effect on participants' reports of their own interruptibility. We discuss our findings and their importance for successful design of computer-mediated communication and awareness systems.}, address = {New York, NY, USA}, author = {Avrahami, Daniel and Fogarty, James and Hudson, Scott E.}, booktitle = {CHI '07: Proceedings of the SIGCHI conference on Human factors in computing systems}, citeulike-article-id = {1298840}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1240624.1240632}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/1240624.1240632}, doi = {10.1145/1240624.1240632}, isbn = {978-1-59593-593-9}, keywords = {bias, interruption}, location = {San Jose, California, USA}, pages = {50--60}, posted-at = {2007-05-16 04:15:46}, priority = {2}, publisher = {ACM}, title = {Biases in human estimation of interruptibility: effects and implications for practice}, url = {http://dx.doi.org/10.1145/1240624.1240632}, year = {2007} }

TY - CONF ID - citeulike:1298840 L3 - citeulike-article-id:1298840 N2 - People have developed a variety of conventions for negotiating face to face interruptions. The physical distribution of teams, however, together with the use of computer mediated communication and awareness systems, fundamentally alters what information is available to a person considering an interruption of a remote collaborator. This paper presents a detailed comparison between self-reports of interruptibility, collected from participants over extended periods in their actual work environment, and estimates of this interruptibility, provided by a second set of participants based on audio and video recordings. Our results identify activities and environmental cues that affect participants' ability to correctly estimate interruptibility. We show, for example, that a closed office door had a significant effect on observers' estimation of interruptibility, but did not have an effect on participants' reports of their own interruptibility. We discuss our findings and their importance for successful design of computer-mediated communication and awareness systems. CY - San Jose, California, USA SN - 978-1-59593-593-9 AD - New York, NY, USA EP - 60 TI - Biases in human estimation of interruptibility: effects and implications for practice PB - ACM T2 - CHI '07: Proceedings of the SIGCHI conference on Human factors in computing systems SP - 50 KW - bias KW - interruption AU - Avrahami, Daniel AU - Fogarty, James AU - Hudson, Scott PY - 2007/// UR - http://dx.doi.org/10.1145/1240624.1240632 ER -