Conceptualizing How Usability of Mobile Services Affects Business Performance Export

@inproceedings{citeulike:1584783, abstract = {Usability of business services can have wideranging effects on the business performance of the company using the service. In the fields where mobility is a crucial part of the business, such as in transportation, it is beneficial if the services are also mobile - allowing the employees to process information where appropriate. However, mobility also introduces challenges as the context of use is changing and the information input and output is more troublesome. This paper presents a case study from the field of passenger transport and provides an analysis for understanding the relationship between the usability of mobile business services and business performance. The results indicate that both tangible and intangible effects of usability can be identified at individual, organizational, and customer levels.}, author = {Markova, Maiju and Aula, Anne}, booktitle = {Management of Mobile Business, 2007. ICMB 2007. International Conference on the}, citeulike-article-id = {1584783}, citeulike-linkout-0 = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4278579}, journal = {Management of Mobile Business, 2007. ICMB 2007. International Conference on the}, keywords = {benefit, business, mobile}, pages = {36}, posted-at = {2007-08-23 06:44:39}, priority = {0}, title = {Conceptualizing How Usability of Mobile Services Affects Business Performance}, url = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4278579}, year = {2007} }

TY - CONF ID - citeulike:1584783 L3 - citeulike-article-id:1584783 N2 - Usability of business services can have wideranging effects on the business performance of the company using the service. In the fields where mobility is a crucial part of the business, such as in transportation, it is beneficial if the services are also mobile - allowing the employees to process information where appropriate. However, mobility also introduces challenges as the context of use is changing and the information input and output is more troublesome. This paper presents a case study from the field of passenger transport and provides an analysis for understanding the relationship between the usability of mobile business services and business performance. The results indicate that both tangible and intangible effects of usability can be identified at individual, organizational, and customer levels. JF - Management of Mobile Business, 2007. ICMB 2007. International Conference on the EP - 36 TI - Conceptualizing How Usability of Mobile Services Affects Business Performance T2 - Management of Mobile Business, 2007. ICMB 2007. International Conference on the SP - 36 KW - benefit KW - business KW - mobile AU - Markova, Maiju AU - Aula, Anne PY - 2007/// UR - http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4278579 ER -