In User Centred Design, the integration of knowledge of users work practice, preferences etc. into the design process is crucial to success. For this reason, video recording has become a widespread tool for documenting user activities observed in field studies, usability tests and user workshops. To make sense of video recordings - though a rewarding experience - is time consuming and mostly left to experts. Even though developers may ask for expert advice on usability matters, chances are that they will not follow it, given the technical and commercial trade-offs in every project. In this paper we will argue that, to achieve user friendly products, working with user video should be an integral part of the activities of the design team, not a specialised task of experts. To support this, video must be made available as a resource in design discussions and developers must be allowed to form their own understanding and conclusions. This paper presents a technique for turning video into tangible arguments to support design teams work. Furthermore it discusses how this technique can be improved with Augmented Reality and presents an augmented prototype session.
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