KWAZO, a new instrument to assess the quality of service delivery in assistive technology provision. Export

@article{citeulike:2615938, abstract = {Purpose. Currently no well validated instrument exists to assess the quality of the assistive technology delivery from the client's perspective. An instrument was developed called KWAZO, consisting of seven questions related to accessibility, knowledge, coordination, efficiency, flexibility and influence of the user. KWAZO, meaning "quality of care", can be completed by the clients without any assistance. In this study, the feasibility, internal consistency and convergent validity of KWAZO were examined. Method. The data stem from a large monitoring study into non-use of and satisfaction with assistive technology (n = 4637) using a mailed questionnaire. Feasibility was tested by studying the rate of non response for each of the questions. To test convergent validity the KWAZO total score was compared to answers on a question about overall satisfaction with service delivery of D-QUBST. Results. Only few missing values were seen (3.1-7.5\%). Cronbach's alpha was good (0.89), indicating that KWAZO reliably measures one concept. Convergent validity was shown by a moderately strong correlation between KWAZO and the D-QUBST question (0.54; p < 0.001). A difference of about 2.5 points seems to reflect a relevant difference in user satisfaction. Conclusions. KWAZO is a new questionnaire to assess the quality of an assistive technology provision process from a client's perspective. KWAZO has decent measurement properties and its self-report format makes it an easy-to-use tool for assessment of the quality of assistive technology provision.}, author = {Dijcks, B\'{e}atrice P. and Dijcks@irv and Wessels, Roelof D. and De Vlieger, Suzanne L. and Post, Marcel W.}, citeulike-article-id = {2615938}, citeulike-linkout-0 = {http://web.ebscohost.com/ehost/detail?vid=4&#38;hid=109&#38;sid=cb4b012b-8395-459a-a98a-f3aa27a92b6c%40SRCSM2}, journal = {Technology \& Disability}, keywords = {assessment, at, outcome-measure, outcomes, quality, service, technology}, month = {August}, number = {15}, posted-at = {2008-03-31 12:27:59}, priority = {2}, publisher = {IOS Press}, title = {KWAZO, a new instrument to assess the quality of service delivery in assistive technology provision.}, url = {http://web.ebscohost.com/ehost/detail?vid=4&#38;hid=109&#38;sid=cb4b012b-8395-459a-a98a-f3aa27a92b6c%40SRCSM2}, volume = {28}, year = {2006} }

TY - JOUR ID - citeulike:2615938 L3 - citeulike-article-id:2615938 N2 - Purpose. Currently no well validated instrument exists to assess the quality of the assistive technology delivery from the client's perspective. An instrument was developed called KWAZO, consisting of seven questions related to accessibility, knowledge, coordination, efficiency, flexibility and influence of the user. KWAZO, meaning "quality of care", can be completed by the clients without any assistance. In this study, the feasibility, internal consistency and convergent validity of KWAZO were examined. Method. The data stem from a large monitoring study into non-use of and satisfaction with assistive technology (n = 4637) using a mailed questionnaire. Feasibility was tested by studying the rate of non response for each of the questions. To test convergent validity the KWAZO total score was compared to answers on a question about overall satisfaction with service delivery of D-QUBST. Results. Only few missing values were seen (3.1-7.5%). Cronbach's alpha was good (0.89), indicating that KWAZO reliably measures one concept. Convergent validity was shown by a moderately strong correlation between KWAZO and the D-QUBST question (0.54; p < 0.001). A difference of about 2.5 points seems to reflect a relevant difference in user satisfaction. Conclusions. KWAZO is a new questionnaire to assess the quality of an assistive technology provision process from a client's perspective. KWAZO has decent measurement properties and its self-report format makes it an easy-to-use tool for assessment of the quality of assistive technology provision. IS - 15 JF - Technology & Disability TI - KWAZO, a new instrument to assess the quality of service delivery in assistive technology provision. PB - IOS Press VL - 28 KW - assessment KW - at KW - outcome-measure KW - outcomes KW - quality KW - service KW - technology AU - Dijcks, Béatrice AU - Dijcks@irv AU - Wessels, Roelof AU - De Vlieger, Suzanne AU - Post, Marcel PY - 2006/08// UR - http://web.ebscohost.com/ehost/detail?vid=4&#38;hid=109&#38;sid=cb4b012b-8395-459a-a98a-f3aa27a92b6c%40SRCSM2 ER -