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Improving Marketing/Logistics Cross-Functional Collaboration in the Supply Chain - The Impact of the Organizational Context Export

Industrial Marketing Management (January 2000), pp. 85-96.

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collaboration intra-oranizational

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Currently, little is known about the internal (intrafirm) behaviors that may positively affect collaborative marketing/logistics integration, or about the benefits that may be associated with making these considerable investments. In short, what should firms be doing to promote marketing/logistics collaborative integration? What is the potential payoff? This paper addresses these questions by examining relationships between the organization's evaluation and reward system, cross-functional collaboration, effective marketing/logistics interdepartmental integration, and distribution service performance.


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