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Best Practices: Developing Communities That Provide Business Value Export

edited by: Paul Hildreth, Chris Kimble

In Knowledge Networks: Innovation through Communities of Practice (2004), pp. 142-149.

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collaboration communities_of_practice community_building community_of_practice cop expert_seeking explicit_knowledge is_design_issues it_platform km knicop knowledge knowledge_base knowledgemanagement knowledge_management knowledge_process knowledge_sharing management_issues networks_of_practice organizational_learning set_of_guidelines tacit

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Organizations continually look for ways to do more with less. One of the most important methods today for helping improve the company bottom line involves linking experts in Communities of Practice to find, share and validate best practices, ideas and solutions. This chapter examines how several best-practice organizations select Communities of Practice, provide support for their ongoing work, develop specialized roles to sustain their efforts, and use technology to bolster the rich tacit knowledge exchange offered by these entities. APQC has also developed a list of critical success factors for Communities of Practice and questions to help organizations develop those factors from its research on Knowledge Management over the last 8 years.


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