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Information access or information anxiety? - an exploratory evaluation of book index featuresby: C. Jorgensen, E. D. Liddy
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AbstractThe need to know which index features facilitate information retrieval is relevant in both print and electronic environments. Reports the results of a survey of undergraduate and graduate students at Syracuse University, New York to investigate book-index usage behaviours and the extent to which specific print index features affect a user's search for information. Outlines previous research on the process of indexing and describes the project methodology. Subjects attempted to answer questions using either a Basic Index or one of several variations of the Basic Index which addressed questions of intellectual access and formatting of information. Results for the following index variations are reported: a divided index (Name/Title and Subject); an index with no see/see also references; and an index with few concept words. Results indicate that several of the most important assumptions upon which indexers base their work may in fact be incorrect. Discusses the implications for index design and suggests areas for further research.
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