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Perf. Improv., Vol. 49, No. 4. (1 April 2010), pp. 35-40, doi:10.1002/pfi.20142 Key: citeulike:12068744
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This performance analysis case study examines the migration of Custom Software Solutions, Inc. software development and maintenance, according to Gilbert's (1996) human performance theory, from teams in the United States to teams in India. Findings reveal the need for changes in project management guidelines, cross-team communication, resources, and organizational clarity. Suggested interventions include improving project management and organizational communication practices and establishing new protocols such as Web-based project forums and interactive learning modules.
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