How oversight improves member-maintained communities Export

@inproceedings{citeulike:556719, abstract = {Online communities need regular maintenance activities such as moderation and data input, tasks that typically fall to community owners. Communities that allow all members to participate in maintenance tasks have the potential to be more robust and valuable. A key challenge in creating member-maintained communities is building interfaces, algorithms, and social structures that encourage people to provide high-quality contributions. We use Karau and Williams' collective effort model to predict how peer and expert editorial oversight affect members' contributions to a movie recommendation website and test these predictions in a field experiment with 87 contributors. Oversight increased both the quantity and quality of contributions while reducing antisocial behavior, and peers were as effective at oversight as experts. We draw design guidelines and suggest avenues for future work from our results.}, address = {New York, NY, USA}, author = {Cosley, Dan and Frankowski, Dan and Kiesler, Sara and Terveen, Loren and Riedl, John}, booktitle = {CHI '05: Proceedings of the SIGCHI conference on Human factors in computing systems}, citeulike-article-id = {556719}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1054975}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/1054972.1054975}, doi = {10.1145/1054972.1054975}, isbn = {1-58113-998-5}, keywords = {community, cotribution, increase, motivation, onlnie, oversight}, location = {Portland, Oregon, USA}, pages = {11--20}, posted-at = {2007-10-29 19:03:46}, priority = {0}, publisher = {ACM}, title = {How oversight improves member-maintained communities}, url = {http://dx.doi.org/10.1145/1054972.1054975}, year = {2005} }

TY - CONF ID - citeulike:556719 L3 - citeulike-article-id:556719 N2 - Online communities need regular maintenance activities such as moderation and data input, tasks that typically fall to community owners. Communities that allow all members to participate in maintenance tasks have the potential to be more robust and valuable. A key challenge in creating member-maintained communities is building interfaces, algorithms, and social structures that encourage people to provide high-quality contributions. We use Karau and Williams' collective effort model to predict how peer and expert editorial oversight affect members' contributions to a movie recommendation website and test these predictions in a field experiment with 87 contributors. Oversight increased both the quantity and quality of contributions while reducing antisocial behavior, and peers were as effective at oversight as experts. We draw design guidelines and suggest avenues for future work from our results. CY - Portland, Oregon, USA SN - 1-58113-998-5 AD - New York, NY, USA EP - 20 TI - How oversight improves member-maintained communities PB - ACM T2 - CHI '05: Proceedings of the SIGCHI conference on Human factors in computing systems SP - 11 KW - community KW - cotribution KW - increase KW - motivation KW - onlnie KW - oversight AU - Cosley, Dan AU - Frankowski, Dan AU - Kiesler, Sara AU - Terveen, Loren AU - Riedl, John PY - 2005/// UR - http://dx.doi.org/10.1145/1054972.1054975 ER -